Privacy Policy

Last updated: May 27, 2026

TotalCare Detail LLC ("we," "us," or "our") operates totalcaredetail.com and provides mobile auto detailing services in North Carolina. This Privacy Policy explains how we collect, use, and protect your information when you interact with us.

Information We Collect

We collect information you provide directly to us when you:

• Submit our booking, intake, callback, monthly maintenance, or door-to-door sign-up forms
• Make a payment for our services
• Contact us by phone, text, or email

The information we collect may include:

• Name
• Phone number
• Email address
• Mailing or service address
• Vehicle information (year, make, model)
• Payment information (processed securely by Stripe — we do not store credit card numbers on our systems)

How We Use Your Information

We use the information you provide to:

• Schedule and complete your detail service
• Process payments and send receipts
• Communicate with you about your appointment, including confirmations and reminders
• Respond to your questions, callback requests, and inquiries
• Send marketing offers, discounts, and seasonal specials — only if you opt in

SMS & Text Messaging

If you opt in to receive marketing communications, we may send you SMS messages about specials, discounts, seasonal offers, and service reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any of our text messages. Reply HELP for assistance, or contact us directly at the phone number below.

We obtain your consent for marketing messages through clear opt-in checkboxes on our forms. We will not send marketing text messages to anyone who has not opted in. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Information Sharing

We do not sell or share your personal information with third parties for their marketing purposes. We may share information with service providers who help us operate our business, including:

• Stripe — payment processing
• Make.com — workflow automation
• Airtable — customer record management
• Google Workspace — email and communication
• Twilio — SMS messaging (when implemented)

These providers are bound by their own privacy policies and confidentiality requirements. We share only the minimum information necessary to provide our services.

Data Security

We use industry-standard practices to protect your information, including encrypted payment processing through Stripe (PCI-compliant), secure cloud-based customer record systems, and limited access to personally identifiable information. No system is 100% secure, but we work to minimize risk through reasonable safeguards.

Your Choices

You have the right to:

• Opt out of marketing communications at any time (reply STOP to texts, or unsubscribe from email)
• Request to view, correct, or delete the personal information we hold about you
• Withdraw your consent to communications by contacting us

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated to active customers via email.

Contact Us

If you have questions about this Privacy Policy or your information: